Subject: Ticket Assigned - Conversation with hanna muhsin
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 14:08:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanna muhsin hanna muhsin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanna muhsin Bot:  Hi Hanna Muhsin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506128281            05:56 PM, 29th Jul                   mayar                   Hi Hanna Muhsin  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:57 PM, 29th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:57 PM, 29th Jul                     hanna muhsin                    I paid by cash on delivery I don’t have any bank account and paypal           05:57 PM, 29th Jul                     hanna muhsin                    Where is my refund mayar           05:58 PM, 29th Jul                     hanna muhsin                    Am weighing 2 days           05:58 PM, 29th Jul                     hanna muhsin                    I want to purchs some product from max           05:58 PM, 29th Jul                     hanna muhsin                    So please refund my money           05:59 PM, 29th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:59 PM, 29th Jul                     hanna muhsin                    W8           05:59 PM, 29th Jul                     hanna muhsin                             06:00 PM, 29th Jul                     hanna muhsin                    Please cheque that number           06:00 PM, 29th Jul                     hanna muhsin                    They alrdy take back the product before 2 days           06:00 PM, 29th Jul                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you.           06:03 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:03 PM, 29th Jul                     hanna muhsin                    How refund           06:04 PM, 29th Jul                     hanna muhsin                    I don’t have bank account and paypal           06:04 PM, 29th Jul                   mayar                   It will be refunded as a credit in your account . you can use that amount to place a new order           06:06 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:06 PM, 29th Jul                     hanna muhsin                    No dear           06:06 PM, 29th Jul                     hanna muhsin                    Thank you           06:07 PM, 29th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:08 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2918380