Subject: Ticket Assigned - Conversation with shaimaa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 13:32:56 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaimaa shaimaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaimaa Bot:  Hi Shaimaa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527723723            05:14 PM, 29th Jul                     shaimaa                    Ok           05:14 PM, 29th Jul                     shaimaa                    Hi           05:16 PM, 29th Jul                     shaimaa                    I'm waiting           05:19 PM, 29th Jul                   mayar                   Hi Shaimaa  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:20 PM, 29th Jul                     shaimaa                    Hi yesterday i order some clothes from ur website but i didn't receive the same color that i ordered they sent me a green one and i want to change or refund           05:21 PM, 29th Jul                     shaimaa                    How can i do it??           05:21 PM, 29th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:22 PM, 29th Jul                     shaimaa                    Yes sure           05:22 PM, 29th Jul                     shaimaa                    9682464306           05:22 PM, 29th Jul                   mayar                   Thank you for providing us with this details&nbsp;           05:23 PM, 29th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:23 PM, 29th Jul                     shaimaa                    Yes sure           05:24 PM, 29th Jul                   mayar                   In the meantime, an exchange is not available at https://www.babyshopstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any babyshopstores.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshopstores.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.babyshopstores           05:25 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:25 PM, 29th Jul                     shaimaa                    I can return it by going to a shop store           05:26 PM, 29th Jul                     shaimaa                    ??           05:26 PM, 29th Jul                   mayar                   Yes sure you can           05:28 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:28 PM, 29th Jul                     shaimaa                    Yes could you tell me where is exactly of barbershop stores in dubai           05:29 PM, 29th Jul                     shaimaa                    Im living in Al Jaddaf area           05:29 PM, 29th Jul                   mayar                   You can return us in any branch           05:30 PM, 29th Jul                   mayar                   Kindly check on Google maps which branch is the nearest to you           05:30 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:30 PM, 29th Jul                     shaimaa                    Oh thank you so much           05:31 PM, 29th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2918222