Subject: Ticket Assigned - Conversation with cielo
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 13:13:34 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cielo cielo                    Bot:  Hi again! Bot:  Please enter your name Customer:  cielo Bot:  Hi Cielo ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  35306136 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7482422131 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335306136            05:04 PM, 29th Jul                     cielo                    Thank you           05:05 PM, 29th Jul                   mayar                   Hi Cielo ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:05 PM, 29th Jul                     cielo                    can i change the size of my order item           05:06 PM, 29th Jul                   mayar                   For sorry we do not have exchange policy the item can only be returned           05:08 PM, 29th Jul                     cielo                    so how can i returned           05:08 PM, 29th Jul                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/bh/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any splashfashions store .  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  splashfashions store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:09 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:09 PM, 29th Jul                     cielo                    No           05:13 PM, 29th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:13 PM, 29th Jul                     cielo                    Thank you so much           05:13 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2918132