Subject: Ticket Assigned - Conversation with mansoor bloushi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 13:03:38 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mansoor bloushi mansoor bloushi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mansoor bloushi Bot:  Hi Mansoor Bloushi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096592221106            04:50 PM, 29th Jul                   mayar                   Hi Mansoor Bloushi  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:50 PM, 29th Jul                     mansoor bloushi                    Hi dear           04:51 PM, 29th Jul                     mansoor bloushi                    I order yesterday           04:51 PM, 29th Jul                     mansoor bloushi                    Order no. 8282465404           04:51 PM, 29th Jul                     mansoor bloushi                    But i had it canceled and made another order           04:51 PM, 29th Jul                     mansoor bloushi                    Yet it has been delivered to my house           04:51 PM, 29th Jul                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           04:53 PM, 29th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:53 PM, 29th Jul                     mansoor bloushi                    Can i have someone to call and explain on the phone to not have any misunderstanding           04:53 PM, 29th Jul                   mayar                   Sure please contact us on ( 18-00-871)           04:55 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:55 PM, 29th Jul                     mansoor bloushi                    It keeps saying line busy           04:55 PM, 29th Jul                     mansoor bloushi                    The order that has arrived at my house is an canceled order           04:55 PM, 29th Jul                     mansoor bloushi                    If you can see in your system           04:55 PM, 29th Jul                   mayar                   It not a cancelled order but you can return it           04:57 PM, 29th Jul                     mansoor bloushi                    How ?           04:57 PM, 29th Jul                     mansoor bloushi                    I made a re order item too           04:57 PM, 29th Jul                     mansoor bloushi                    The only item that i need to return is the pants blue n black as its the wrong size n the blanket           04:57 PM, 29th Jul                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/kw/en/department/women. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint  store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint  store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:58 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:58 PM, 29th Jul                   mayar                   A return request has been created our team will collect the item whiten 3-5 days           05:01 PM, 29th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:02 PM, 29th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2918079