Subject: Ticket Assigned - Conversation with zeyneb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 13:18:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zeyneb zeyneb                    Bot:  Hi again! Bot:  Please enter your name Customer:  zeyneb Bot:  Hi Zeyneb ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer
  may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508328473            05:09 PM, 28th Jul                   mayar                   Hi Zeyneb,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:09 PM, 28th Jul                     zeyneb                    Hi mayar           05:10 PM, 28th Jul                     zeyneb                    I just want to ask 
 about my refound           05:11 PM, 28th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:11 PM, 28th Jul                     zeyneb                    Sure           05:12 PM, 28th Jul                     zeyneb                    6324118209           05:13 PM, 28th Jul                   mayar                   Thank you for providing us with this details&nbsp;           05:14 PM, 28th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:14 PM, 28th Jul                     zeyneb                    Sure           05:15 PM, 28th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (95 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chos
 en items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:16 PM, 28th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:16 PM, 28th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:18 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2913971