Subject: Ticket Assigned - Conversation with ambily
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 12:43:36 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ambily ambily                    Bot:  Hi again! Bot:  Please enter your name Customer:  ambily Bot:  Hi Ambily ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addit
 ional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:38 PM, 28th Jul                     ambily                    Ok           04:38 PM, 28th Jul                     ambily                    Just wanted to know whether I can use my credit amount for offline purchase           04:38 PM, 28th Jul                     ambily                    Please do revert           04:41 PM, 28th
  Jul                   mayar                   Hi Ambily ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:41 PM, 28th Jul                   mayar                   Could you please share your order number so that I can assist you further?           04:41 PM, 28th Jul                   mayar                   No , the credit can be used online only           04:41 PM, 28th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:41 PM, 28th Jul                     ambily                    Ok           04:42 PM, 28th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2913840