Subject: Ticket Assigned - Conversation with yasmine
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 11:46:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmine yasmine                    Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:38 PM, 28th Jul                   mayar                   Hi Yasmine ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:39 PM, 28th Jul                     yasmine                    Order number 2103164546   Received the order already and on the app it says it’s still processing and I want to return two items and can not because of this app mistake  I want to request return for textured top with short sleeves and tie up and lace detail non padded demi bra with hook and eye closure           03:39 PM, 28th Jul                   mayar                   Thank you for providing us with this details&nbsp;           03:41 PM, 28th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:41 PM, 28th Jul                     yasmine                    Ok           03:41 PM, 28th Jul                   mayar                   A return request has been created for you           03:44 PM, 28th Jul                   mayar                   Our team will contact you to collect it asap           03:44 PM, 28th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:44 PM, 28th Jul                     yasmine                    Thank u           03:45 PM, 28th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2913589