Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 11:29:48 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User haritha shaji                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haritha shaji Bot:  Hi Haritha Shaji ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508545882            03:03 PM, 28th Jul                   Mohamed                   Hi Haritha , Thank you for contacting us. T
 his's Mohamed . I will be happy to help you.           03:04 PM, 28th Jul                     haritha shaji                    Hello           03:04 PM, 28th Jul                     haritha shaji                    I placed an order few minutes ago and my money was also debited.           03:04 PM, 28th Jul                     haritha shaji                    But now i got a msg that order cpuld not be processed           03:04 PM, 28th Jul                     haritha shaji                    Can you check the status of my order           03:05 PM, 28th Jul                   Mohamed                   May I request you to please stay on-hold while I retrieve the information.&nbsp;           03:08 PM, 28th Jul                     haritha shaji                    Ok           03:08 PM, 28th Jul                   Mohamed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (968245785
 7) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9682464011).           03:11 PM, 28th Jul                   Mohamed                   The order is placed successfully under the number :  9682464011           03:11 PM, 28th Jul                     haritha shaji                    Ok so it is placed right?           03:12 PM, 28th Jul                   Mohamed                   Yes.           03:12 PM, 28th Jul                     haritha shaji                    I recieved a msg saying that 9682464011 is not placed succesfully           03:13 PM, 28th Jul                     haritha shaji                    The new no. Whih you gave now           03:13 PM, 28th Jul                     haritha shaji                             03:13 PM, 28th Jul                     haritha shaji                    Hello?   
         03:18 PM, 28th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9682464011) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9682457857  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:22 PM, 28th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:22 PM, 28th Jul                     haritha shaji                    No           03:26 PM, 28th Jul                   mayar                   It was a pleasure to assist you. Thank 
 you for shopping with us.  Have a wonderful day.           03:28 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2913502