Subject: Ticket Assigned - Conversation with randeep vasu
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 11:21:13 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with randeep vasu randeep vasu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  randeep vasu Bot:  Hi Randeep Vasu ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9682206215 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566602927            03:03 PM, 28th Jul                     randeep vasu                    I received the items but in that I item not received           03:03 PM, 28th Jul                   Mohamed                   Hi Randeep , Thank you for contacting us. This's Mohamed . I will be happy to help you.           03:04 PM, 28th Jul                     randeep vasu                    Nail enamel remover not received           03:04 PM, 28th Jul                     randeep vasu                             03:05 PM, 28th Jul                   Mohamed                   As we checked the order is delivered complete including:  Bourjois Gentle Nail Enamel Remover           03:05 PM, 28th Jul                     randeep vasu                    No I didn’t recive in that item           03:06 PM, 28th Jul                     randeep vasu                    Please check with your team           03:07 PM, 28th Jul                   Mohamed                   كان من دواعي سروري مساعدتكم.&nbsp;           03:07 PM, 28th Jul                   Mohamed                   I apologise for that.           03:08 PM, 28th Jul                     randeep vasu                    One more quiet           03:08 PM, 28th Jul                     randeep vasu                    One more question I have           03:08 PM, 28th Jul                     randeep vasu                    One item I have to return           03:09 PM, 28th Jul                   Mohamed                   As we checked the item isn't shipped due to it's out of stock           03:09 PM, 28th Jul                   Mohamed                   we have refunded the amount for it.           03:09 PM, 28th Jul                     randeep vasu                    Is it’s possible I can return to any of your shop           03:09 PM, 28th Jul                     randeep vasu                    Okay you can refund           03:10 PM, 28th Jul                     randeep vasu                    One shoe I received but too big for my daughter           03:10 PM, 28th Jul                     randeep vasu                    I can return to any of your shop           03:10 PM, 28th Jul                   Mohamed                   You can return to the branch within 14 days of receiving the order via the order number only, and there is no need for an invoice           03:12 PM, 28th Jul                   Mohamed                   /cloIt was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2913466