Subject: Ticket Assigned - Conversation with zaina awad
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Jul 2021 14:08:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaina awad zaina awad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaina awad Bot:  Hi Zaina Awad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339653874            05:59 PM, 27th Jul                   mayar                   Hi Zaina Awad  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:00 PM, 27th Jul                   mayar                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم&nbsp;           06:00 PM, 27th Jul                     zaina awad                    I ordered an item which i dont like and i ordered something new again           06:00 PM, 27th Jul                     zaina awad                    Can i exchange the old one with the new ine           06:01 PM, 27th Jul                     zaina awad                    One           06:01 PM, 27th Jul                     zaina awad                    Or not possible           06:01 PM, 27th Jul                     zaina awad                             06:02 PM, 27th Jul                   mayar                   For sorry we do not have exchange policy .Kindly return it           06:02 PM, 27th Jul                     zaina awad                    In the nearest store?           06:03 PM, 27th Jul                     zaina awad                    Thank you           06:03 PM, 27th Jul                     zaina awad                    How many days i have to return it           06:04 PM, 27th Jul                     zaina awad                    ?           06:05 PM, 27th Jul                   mayar                   Whiten 14 days           06:05 PM, 27th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:05 PM, 27th Jul                     zaina awad                    No thanks           06:06 PM, 27th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:08 PM, 27th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2910060