Subject: Ticket Assigned - Conversation with salman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 14:14:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salman salman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6330875907 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi Salman,Good evening Agent:  Thank you for contacting us.This is Hamza. I will be happy to help
  you Customer:  Hello Customer:  I am waiting for my order 6330875907 Agent:  May I request you to please stay on hold while I retrieve the information.&nbsp; Customer:  I was contacted on Thursday but i wasn't available Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  Could you please confirm is this your correct phone number 966564825130? Customer:  Yes Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp; Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  Okay thanks Agent:  Is there anything else I can help you?&nbsp; Customer:  No thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Cust
 omer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6330875907 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order inquiry Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location C
 ustomer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6330875907 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:02 PM, 26th Jul                   mayar                   Hi Salman  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:02 PM, 26th Jul                     salman                    Hello           06:02 PM, 26th Jul                     salman                    I have a complaint to make           06:03 PM, 26th Jul                     salman                    I received my order 6330875907 just now           06:03 PM, 26th Jul             
         salman                    The package was open from bottom           06:03 PM, 26th Jul                     salman                    Two items are missing           06:04 PM, 26th Jul                   mayar                   Thank you for providing us with this details&nbsp;           06:04 PM, 26th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:04 PM, 26th Jul                     salman                    Two sets of socks are missing from my order           06:06 PM, 26th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           06:10 PM, 26th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (SAR16.08) on (26/7/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:11 PM, 26th Jul                   maya
 r                   Is there anything else i can help you with?&nbsp;           06:11 PM, 26th Jul                     salman                    No thanks           06:12 PM, 26th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:13 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2905967