Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 14:03:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation nazish fauzan                    Bot:  Hi again! Bot:  Please enter your name Customer:  nazish fauzan Bot:  Hi Nazish Fauzan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6331508147 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  542126364            05:56 PM, 26th Jul                     nazish fauzan  
                   that's           05:56 PM, 26th Jul                     nazish fauzan                    thanks           05:57 PM, 26th Jul                   mayar                   Hi Nazish Fauzan  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:57 PM, 26th Jul                     nazish fauzan                    change mobile number please           05:58 PM, 26th Jul                   mayar                   Kindly send your new number           05:59 PM, 26th Jul                     nazish fauzan                    i have ordered 5 days ago not yet arrived my mobile number is wrong           06:00 PM, 26th Jul                     nazish fauzan                    0542126364           06:00 PM, 26th Jul                   mayar                   Kindly send your new number           06:00 PM, 26th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your quer
 y to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:00 PM, 26th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:00 PM, 26th Jul                     nazish fauzan                    No thank you Max           06:02 PM, 26th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:02 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2905906