Subject: Ticket Assigned - Conversation with irshad
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 14:02:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irshad irshad                    Bot:  Hi again! Bot:  Please enter your name Customer:  irshad Bot:  Hi Irshad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6329442873 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:55 PM, 26th Jul                   mayar                   Hi Irshad,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:56 PM, 26
 th Jul                     irshad                    Sir please check my order still no any result           05:56 PM, 26th Jul                     irshad                    Almost 12 days           05:57 PM, 26th Jul                     irshad                    My orders number 6329442873           05:57 PM, 26th Jul                   mayar                   Thank you for providing us with this details&nbsp;           05:57 PM, 26th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:57 PM, 26th Jul                     irshad                    Yes sir           05:57 PM, 26th Jul                   mayar                   We see that you are contacting regarding the order you placed on our website with order number 6329442873   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our c
 ourier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+966554394576) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.    We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.             05:59 PM, 26th Jul                   mayar                   The amount will be refunded whiten 7-14 days           05:59 PM, 26th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:59 PM, 26th Jul                     irshad                    Sir           05:59 PM, 26th Jul                   mayar                   Yes           05:59 PM, 26th Jul     
                 irshad                    Kindly assist me how to reorder in yor system           05:59 PM, 26th Jul                     irshad                    I already paid           05:59 PM, 26th Jul                   mayar                   The amount will be refunded whiten 7-14 days           06:00 PM, 26th Jul                   mayar                   After getting the amount please place a new order           06:00 PM, 26th Jul                     irshad                    Still money not refund           06:00 PM, 26th Jul                   mayar                   The amount will be refunded whiten 7-14 days           06:01 PM, 26th Jul                     irshad                    Thanks sir           06:01 PM, 26th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:01 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroups
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