Subject: Ticket Assigned - Conversation with sabiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 10:19:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sabiya sabiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sabiya Bot:  Hi Sabiya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543264720            02:09 PM, 26th Jul                   mayar                   Hi Sabiya ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:09 PM, 26th Jul                     sabiya                    Hey Mayar           02:10 PM, 26th Jul                     sabiya                    I am supposed to g
 et my refund           02:10 PM, 26th Jul                     sabiya                    It was started from your end on 7th July           02:10 PM, 26th Jul                     sabiya                    Forq reference maybe this would help           02:10 PM, 26th Jul                     sabiya                    Re: [#2797196] - Returns           02:11 PM, 26th Jul                   mayar                   Thank you for providing us with this details&nbsp;           02:11 PM, 26th Jul                     sabiya                    The amount us SAR 169           02:11 PM, 26th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:11 PM, 26th Jul                     sabiya                    sure           02:11 PM, 26th Jul                   mayar                   Could you please share your order number so that I can assist you further?           02:11 PM, 26th Jul                     sabiya                    
 You mean the order number of the returned item?           02:12 PM, 26th Jul                     sabiya                             02:13 PM, 26th Jul                     sabiya                    SAR 169 is pending           02:13 PM, 26th Jul                   mayar                   Thank you for providing us with this details&nbsp;           02:14 PM, 26th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:15 PM, 26th Jul                     sabiya                    Ok           02:15 PM, 26th Jul                   mayar                   We apologize for the inconvenience that has happened.  Regarding the order:6318519345 Please note that the refund has been processed successfully from our side for the amount (  SAR169.00), however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refun
 d from their side. The refund processing takes approximately 3 weeks.           02:17 PM, 26th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           02:17 PM, 26th Jul                     sabiya                    Okay I'll wait           02:17 PM, 26th Jul                     sabiya                    Thanks           02:17 PM, 26th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:19 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2905054