Subject: Ticket Assigned - Conversation with ferozia
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 09:41:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ferozia ferozia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ferozia Bot:  Hi Ferozia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9681832409 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503552347            01:29 PM, 26th Jul                     ferozia        
             Ok           01:29 PM, 26th Jul                   mayar                   HiFerozia  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:29 PM, 26th Jul                     ferozia                    I had been doing shopping at online many times...but my shukran card is not getting points updated           01:30 PM, 26th Jul                     ferozia                    My current purchase also it shows card is inactive           01:30 PM, 26th Jul                     ferozia                    So how will get back the points           01:30 PM, 26th Jul                     ferozia                    Hello           01:32 PM, 26th Jul                     ferozia                    It shows contact shukran support           01:35 PM, 26th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:35 PM, 26th Jul                     ferozia                 
    But why like that the card is not adding point           01:35 PM, 26th Jul                     ferozia                    Ok           01:35 PM, 26th Jul                   mayar                   Your card is inactive kindly contact shukran team on 8007485726           01:37 PM, 26th Jul                   mayar                   Or [email-masked]           01:37 PM, 26th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:37 PM, 26th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:41 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2904937