Subject: Ticket Assigned - Conversation with rommel
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 09:40:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rommel rommel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rommel Bot:  Hi Rommel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9681613587 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561494728            01:26 PM, 26th Jul                   mayar    
                Hi Rommel ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:26 PM, 26th Jul                     rommel                    hi i ordered may son's clothes and i chose for collection           01:27 PM, 26th Jul                     rommel                    but actually our flight is tomorrow and i need to get it immediately           01:27 PM, 26th Jul                     rommel                    can you help me about this matter           01:27 PM, 26th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:27 PM, 26th Jul                     rommel                    ok           01:28 PM, 26th Jul                   mayar                   It takes 2-3 days to be ready at the store           01:30 PM, 26th Jul                   mayar                   we will try our best to deliver it asap           01:31 PM, 26th Jul                     rommel  
                   can't you do anything to make it faster?           01:31 PM, 26th Jul                     rommel                    i saw that it is already processing but i possible i can collect it today           01:32 PM, 26th Jul                   mayar                   For sorry it can not be collected today but we will try our best to deliver it asap           01:34 PM, 26th Jul                     rommel                    please           01:34 PM, 26th Jul                   mayar                   Our team will contact you once it is ready           01:34 PM, 26th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:34 PM, 26th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/ticke
 ts/2904932