Subject: Ticket Assigned - Conversation with annie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 17:43:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with annie annie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  annie Bot:  Hi Annie ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9680800972 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501805138            09:32 PM, 25th Jul                   mayar     
               Hi Annie ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:32 PM, 25th Jul                     annie                    Hi Mayar           09:33 PM, 25th Jul                     annie                    Kindly assist me on why so much delay in my order no. 9680800972 which i placed on 22nd july           09:33 PM, 25th Jul                     annie                    Mayar, are u there?           09:34 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           09:35 PM, 25th Jul                     annie                    Okay sure thank you           09:35 PM, 25th Jul                   mayar                   Your order is ready for pick up you an collect it from The Mall World Trade Center  The Mall World Trade Center, Level 1           09:39 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbs
 p;           09:39 PM, 25th Jul                     annie                    Oh but i ddnt receive the confirmation message           09:39 PM, 25th Jul                     annie                    Is it okay if i just walk in without the confirmation message?           09:39 PM, 25th Jul                   mayar                   Kindly take a screenshot of this chat           09:40 PM, 25th Jul                     annie                    Okay           09:41 PM, 25th Jul                     annie                    So i have to show them this chat?           09:41 PM, 25th Jul                   mayar                   In case they asked you           09:42 PM, 25th Jul                     annie                    Okay thank you Mayar           09:42 PM, 25th Jul                     annie                    That would be all           09:42 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. 
           09:42 PM, 25th Jul                     annie                    U too           09:43 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2903004