Subject: Ticket Assigned - Conversation with muhammadali
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 13:26:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammadali muhammadali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammadali Bot:  Hi Muhammadali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please 
 note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433478824            05:04 PM, 25th Jul                   mayar                   Hi Muhammadali,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:05 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:07 PM, 25th Jul                     muhammadali                    could you please ask your dfc store to pick my call           05:08 PM, 25th Jul                     muhammadali                    i have a query about
  direct return to dfc           05:08 PM, 25th Jul                     muhammadali                    but not answering           05:09 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           05:10 PM, 25th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 25th Jul                     muhammadali                    yes           05:12 PM, 25th Jul                     muhammadali                    i have refund request dated 30.06.2021           05:13 PM, 25th Jul                     muhammadali                    still not credited to my account           05:13 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:13 PM, 25th Jul                     m
 uhammadali                    yes           05:14 PM, 25th Jul                     muhammadali                    just a min           05:14 PM, 25th Jul                     muhammadali                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/72953f19db2344190d8bdb3bda80863eebfdc472/22790cd1c0b8e17f993ec4368f15ae2641f6961d/7010367ff02500715c5f568e9f051d43e021de1d           05:16 PM, 25th Jul                     muhammadali                    please check the attached           05:16 PM, 25th Jul                   mayar                   It is not opening           05:17 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:17 PM, 25th Jul                     muhammadali                    credit note number enough?           05:18 PM, 25th Jul                   mayar                   You bought the or
 der from the store ?           05:18 PM, 25th Jul                     muhammadali                    yes           05:19 PM, 25th Jul                     muhammadali                    doha festival city ?           05:19 PM, 25th Jul                     muhammadali                    i am trying to call them from morning           05:19 PM, 25th Jul                     muhammadali                    no response           05:19 PM, 25th Jul                   mayar                   from Centrepoint           05:20 PM, 25th Jul                     muhammadali                    MAC           05:20 PM, 25th Jul                     muhammadali                    MAX           05:20 PM, 25th Jul                     muhammadali                    PLEASE GIVE ME ANY CONTACT NUMBER \           05:21 PM, 25th Jul                     muhammadali                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce72620
 71d/72953f19db2344190d8bdb3bda80863eebfdc472/22790cd1c0b8e17f993ec4368f15ae2641f6961d/50fa07601930cf025c4b1b7f82a3148fad9f4b39           05:22 PM, 25th Jul                     muhammadali                    Hello           05:24 PM, 25th Jul                   mayar                   Sorry for the late replay           05:24 PM, 25th Jul                   mayar                   Kindly contact us on 8000-629           05:24 PM, 25th Jul                   mayar                   or head to our store to allow us doing the needful           05:25 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:25 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2901765