Subject: Ticket Assigned - Conversation with mishal
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 13:25:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mishal mishal                    Bot:  Hi again! Bot:  Please enter your name Customer:  mishal Bot:  Hi Mishal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566323525            05:12 PM, 25th Jul                   mayar                   Hi Mishal  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:12 PM, 25th Jul                     mishal                    I need to return some items, but my request is not being processed           05:13 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:13 PM, 25th Jul                     mishal                    8279739497           05:13 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           05:14 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:14 PM, 25th Jul                     mishal                    Yes           05:15 PM, 25th Jul                   mayar                   Kindly send name of the items           05:16 PM, 25th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:17 PM, 25th Jul                     mishal                    Here they are           05:18 PM, 25th Jul                     mishal                    Butterfly textured dress           05:18 PM, 25th Jul                   mayar                   Kindly send name of the items           05:18 PM, 25th Jul                     mishal                    Lace detail round neck dress           05:18 PM, 25th Jul                     mishal                    Embelished detail cap sleeves           05:18 PM, 25th Jul                     mishal                    Butterfly textured dress           05:18 PM, 25th Jul                     mishal                    And butterfly applique detailed knee           05:18 PM, 25th Jul                   mayar                   5 items ?           05:19 PM, 25th Jul                     mishal                    4           05:19 PM, 25th Jul                     mishal                    And one of the items I recieved was a wrong item           05:19 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           05:20 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:20 PM, 25th Jul                     mishal                    Yes           05:20 PM, 25th Jul                     mishal                    I recieved the message           05:22 PM, 25th Jul                     mishal                    Thank you so much           05:23 PM, 25th Jul                   mayar                   A return request has been created our team will contact you whiten 3-5 days to collect the items           05:23 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:23 PM, 25th Jul                     mishal                    Thank you           05:23 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2901759