Subject: Ticket Assigned - Conversation with neha priya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 11:57:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha priya neha priya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96567003261 Bot:  Please wait while we transfer you to an agent Agent:  Hi&nbsp; Neha&nbsp;Thank you for contacting us. This's abdallah&nbsp; How may I help you?,&nbsp; Customer:  Actually my order ID is 8239860750 Customer:  I have done retyrn action for two items Customer:  Return* Customer:  But now I dont want to return those items Customer:  How I can take my action back for return requested item Customer:  ?? Agent:  please advise us you want to cancel the return request Customer:  Yes Agent:  One minute please to be verified, stay with us Customer:  Ok Agent:  please note that we have cancel the return request Agent:  Do you have any other inquiries? Customer:  No.. thank you ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Wish you the same Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My order ID is8260666798 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  One item is missing in my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  neha priya Bot:  Hi Neha Priya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8260666798 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi(Neha ), Thank you for contacting us. How may I help you? Customer:  8260666798 Customer:  This is my order but one item is missing Customer:  Also I have to return 2 times Customer:  One is small and other is having a tag Customer:  Hello r u there...? Customer:  Magnetic tag Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item Agent:  Hi Neha , I'm not getting a response from you. Are we still connected? Agent:  Hi (  Neha ), I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  &nbsp;Hi , Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Customer:  8260666798 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Thr? Agent:  You can retrieve products within 14 days through one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return.    2- You can visit the nearest branch (Centrepoint) and return the product to the branch.    3- You can provide us with the full product name and order number in order to create a return request from us. Agent:  Is there anything else may I assist you? Customer:  Yes Customer:  Actually, since I have not received one item from my ordered  product Customer:  So I want it. Customer:  And second thr is a magnetic tag in one of the clothes Customer:  I can share both the images with u Customer:  IMAGE Customer:  Magnetic tag in this dress Customer:  So I want to return only this item Customer:  Second Point: I have not received one plazzo. It is in my ordered list also. But when I click on that dress link it is navigating to other item. Sharing u the screenshots Agent:  for the missing item Sustainable Textured Palazzos with Elasticised Waistband Customer:  IMAGE Customer:  Yes Agent:  We would like to inform you that we have processed the refund of amount KWD4.62 on 21/05/2021 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Customer:  But I want that plazzo. Is it not available? Agent:  for magnetic tag in clothe you can remove it in any nearest store Agent:  We are sorry your item not shipped from our side and we refund the amount Customer:  No.. better process return for this magnetic tag clothe also. Agent:  Do you want me to create a return request or you will return in to store? Customer:  Return request. Customer:  Only for this top. Rest I ll keep with me Agent:  please  share with me the item name Customer:  Ok Customer:  IMAGE Agent:  return request crated Agent:  Is there anything else may I assist you? Customer:  No. So from my ordered list.. 1 is cancelled from Ur end and second will be returned. And rest all will be with me Agent:  Yes you are right Agent:  Is there anything else may I assist you? Customer:  Thanks Mohammed for solving my issue Customer:  Have a nice day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thanks ☺️ Agent:  thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  neha priya Bot:  Hi Neha Priya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8266525127 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Neha Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Hi Customer:  Actually I have selected wrong shipping address for my order Customer:  Want to change he address Agent:  this is your order 8260666798 Customer:  8266525127 Agent:  It will just take a moment to go through the details – Can you allow me for that ? Customer:  Ok Agent:  We see that you want us to change your order location . Unfortunately, we won't be able to change your order location at the moment as your order is in transit  However, we would request you if you receive a call from the courier agent, we request you to inform him to your exact location within the allowable area Customer:  Ok Agent:  Is there anything else I can assist you with today? Customer:  No Customer:  Thank you Customer:  Have a nice day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  neha priya Bot:  Hi Neha Priya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Neha,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp; Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hi Customer:  This is Neha Customer:  Few days before I have returned my one of the ordered product Customer:  Order number is 8266525127 Customer:  I dint receive my payment Customer:  IMAGE Customer:  It was worth rupees 8.5KWD Customer:  There ?? Agent:  May I request you to please stay on hold while I retrieve the information.&nbsp; Agent:  We would like to inform you that we have processed the refund of amount (KWD6.97) on (15/6/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Customer:  But how come 6.97. this was for my previous ordered. And then again I have ordered Customer:  The amount I paid during purchase was 8.50 KWD Customer:  For returned product Customer:  Can u please cross check where is the confusion Agent:  We would like to inform you that we have processed the refund of amount (KWD 1.5316 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps: Agent:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Customer:  Sir.. I know all these things.. please don't try to divert the main point Customer:  I have returned the product worth 8.500 KWD Customer:  Where is the credit amount? Customer:  Is it split way or how? Agent:  Do you want to refund the amount of KWD 1.5316 to your bank account? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I m confused with the payment method Customer:  What I m getting u from Ur statement is that u have returned 6.7 to bank account n then rest credited to wallet Customer:  Is it? Agent:  Yes Customer:  Ok Customer:  N i was waiting for 8.5 Customer:  Anyways.. it's ok Customer:  Thank u Agent:  Is there anything else I can help you?&nbsp; Customer:  No. Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  neha priya Bot:  Hi Neha Priya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8281058631 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:24 PM, 25th Jul                     neha priya                    Ok           03:24 PM, 25th Jul                   mayar                   Hi Neha Priya  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:25 PM, 25th Jul                     neha priya                    Hi           03:25 PM, 25th Jul                     neha priya                    Actually I have received my order today but one of the items is missing in that           03:26 PM, 25th Jul                     neha priya                    Lingerie           03:26 PM, 25th Jul                   mayar                   Is this your order number ( 8266525127)?           03:27 PM, 25th Jul                     neha priya                    No           03:28 PM, 25th Jul                     neha priya                    8281058631           03:29 PM, 25th Jul                     neha priya                    This is my current order           03:29 PM, 25th Jul                     neha priya                    Are you there?           03:29 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           03:30 PM, 25th Jul                     neha priya                    Already shared           03:32 PM, 25th Jul                     neha priya                    It's 8281058631           03:32 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           03:36 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:36 PM, 25th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (KWD1.98) on (  7/25/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:38 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:38 PM, 25th Jul                     neha priya                    Hi           03:39 PM, 25th Jul                     neha priya                    That product was of 2.38 KWD           03:40 PM, 25th Jul                     neha priya                    U the?           03:41 PM, 25th Jul                     neha priya                    There?           03:41 PM, 25th Jul                     neha priya                    Hi           03:41 PM, 25th Jul                     neha priya                    Can u please respond?           03:41 PM, 25th Jul                     neha priya                    Hello Sir           03:42 PM, 25th Jul                     neha priya                    Can u please cross check the amount paid           03:42 PM, 25th Jul                     neha priya                    ?           03:42 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:44 PM, 25th Jul                     neha priya                    Please..           03:44 PM, 25th Jul                     neha priya                    N please eye on the amount also           03:44 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           03:44 PM, 25th Jul                     neha priya                    I have screenshot.. if u want then I can provide u that also           03:44 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:44 PM, 25th Jul                     neha priya                    I m not understanding..           03:45 PM, 25th Jul                     neha priya                    The amount showed against the product was 2.38 n the same I paid for this.  N Yes I used promo code but then I met the requirements for that.. n it is not my fault if any one these product is not not available.. it should have been shown in the portal itself while ordering           03:46 PM, 25th Jul                     neha priya                    And this time.the products which I received do not seem to be new.. full crushed n no feel of the new clothes           03:47 PM, 25th Jul                   mayar                   A voucher has been used while placing this order that is why the amount of it was deducted           03:47 PM, 25th Jul                     neha priya                    Is that my fault           03:48 PM, 25th Jul                     neha priya                    ?           03:48 PM, 25th Jul                     neha priya                    U show some promotional offer n then when customer meet that point n ordering and then u  guys r creating such scenarios to get benefits?           03:49 PM, 25th Jul                     neha priya                    I would like to cancel all my order           03:49 PM, 25th Jul                     neha priya                    Not accepting anything..           03:49 PM, 25th Jul                     neha priya                    Please pay me back full amount           03:49 PM, 25th Jul                     neha priya                    Please revert           03:51 PM, 25th Jul                   mayar                   We did not receive the whole amount that is why we will not refund all of it           03:51 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           03:51 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:51 PM, 25th Jul                     neha priya                    What is this           03:51 PM, 25th Jul                     neha priya                    I want to cancel my whole order now           03:51 PM, 25th Jul                     neha priya                    Please cancel my all lists of the order           03:52 PM, 25th Jul                     neha priya                    N pay me back the full amount which I paid           03:52 PM, 25th Jul                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:52 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:52 PM, 25th Jul                     neha priya                    No thanks           03:53 PM, 25th Jul                     neha priya                    Very much disappointing expirience this time.. in every manners.. no good packaging , no ironing, full crushed clothes, seems like used ones           03:54 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 PM, 25th Jul                     neha priya                    Thanks n wish u the same.. but as a customer please check the quality of packaging. Last time it was good but this time totally disappointing           03:55 PM, 25th Jul                     neha priya                    Thanks for assisting me           03:55 PM, 25th Jul                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team           03:56 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2901358