Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 10:03:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation where is my order                    Bot:  Hi again! Bot:  Please enter your name Customer:  where is my order Bot:  Hi Where Is My Order ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7479277601 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:54 PM, 25th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:54 PM, 25th Jul                     where is my order                    Hi           01:54 PM, 25th Jul                     where is my order                    Wherr is my order           01:54 PM, 25th Jul                     where is my order                    7479277601           01:54 PM, 25th Jul                     where is my order                    Its been 10 days           01:55 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           01:55 PM, 25th Jul                     where is my order                    I ordered 3 t shits not a jet           01:55 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:55 PM, 25th Jul                     where is my order                    Very bad experience i wont order next time           01:55 PM, 25th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97334145443)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:57 PM, 25th Jul                   mayar                   Is this your right number (+97334145443)  ​?           01:58 PM, 25th Jul                     where is my order                    Yes and nobody called           01:58 PM, 25th Jul                     where is my order                    Tell the team to drop my order on my flat door if they wont call           01:59 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:59 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:59 PM, 25th Jul                     where is my order                    Yes           01:59 PM, 25th Jul                     where is my order                    Tell them if they dont want to call just drop the bag near the flat door           01:59 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:00 PM, 25th Jul                   mayar                   Is there anything else i can help you with?           02:00 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900794