Subject: Ticket Assigned - Conversation with glory verdida
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 09:34:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with glory verdida glory verdida                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  glory verdida Bot:  Hi Glory Verdida ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment metho
 d.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502412828            01:23 PM, 25th Jul                   mayar                   Hi Glory Verdida  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:23 PM, 25th Jul                     glory verdida                    I want to exchange an item           01:23 PM, 25th Jul                     glory verd
 ida                    Purchased last 2days           01:24 PM, 25th Jul                     glory verdida                    At galleria mall centrepoint           01:24 PM, 25th Jul                     glory verdida                    However, can i exchange it to any other branch?           01:26 PM, 25th Jul                     glory verdida                    Hello?           01:27 PM, 25th Jul                   mayar                   Yes yo can exchange it at any branch           01:27 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:27 PM, 25th Jul                     glory verdida                    Splash is it okay?           01:27 PM, 25th Jul                     glory verdida                    Or the H&M?           01:28 PM, 25th Jul                   mayar                   from Splash           01:29 PM, 25th Jul                     glory verdida                    Maybe they have the item as well t
 he smart watch           01:29 PM, 25th Jul                     glory verdida                    Splash is it fine? Splash alwahda mall?           01:29 PM, 25th Jul                   mayar                   Did you buy it online           01:30 PM, 25th Jul                     glory verdida                    No           01:30 PM, 25th Jul                   mayar                   Kindly check with the branch           01:31 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:31 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900666