Subject: Ticket Assigned - Conversation with hi there
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 09:32:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi there hi there                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi there Bot:  Hi Hi There ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:24 PM, 25th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:24 PM, 25th Jul                     hi there                    Hi there           01:24 PM, 25th Jul                     hi there                    I requested for item return more than 10 days ago. Until now no one contact us back           01:26 PM, 25th Jul                     hi there                    We received your return request for order 9677278034 Juniors Striped Round Neck T-s... +1item(s). Our delivery partner will pick up your return in 2-5 days.           01:26 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           01:27 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:27 PM, 25th Jul                     hi there                    Sure           01:28 PM, 25th Jul                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971551720788)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              01:28 PM, 25th Jul                   mayar                   Is this your right number (+971551720788)           01:29 PM, 25th Jul                   mayar                   ?           01:29 PM, 25th Jul                     hi there                    Its nice to hear that.           01:29 PM, 25th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:29 PM, 25th Jul                   mayar                   Is this your right number (+971551720788)?           01:31 PM, 25th Jul                     hi there                    Looking forward to received a call back           01:31 PM, 25th Jul                     hi there                    Yes           01:31 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900654