Subject: Ticket Assigned - Conversation with labi simon p
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 09:23:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with labi simon p labi simon p                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  labi simon p Bot:  Hi Labi Simon P ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9680393200 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  055-5140323            01:10 PM, 25th Jul   
                 mayar                   Hi Labi Simon P  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:11 PM, 25th Jul                     labi simon p                    I did not receive one item in my order.: Maybelline New York Master Drama Khol Liner AED 37           01:11 PM, 25th Jul                     labi simon p                    The website that the full order has been sent in one delivery           01:12 PM, 25th Jul                     labi simon p                    Are you there?           01:14 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           01:14 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:14 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           01:19 PM, 25th Jul                   mayar    
                We would like to inform you that we have processed the refund of amount (AED36.47) on (25/7/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:20 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:20 PM, 25th Jul                     labi simon p                    nothing else. Thank you           01:21 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900621