Subject: Ticket Assigned - Conversation with hi
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 09:22:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9681450377 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507738442            12:55 PM, 25th Jul                   mayar                  
  Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:55 PM, 25th Jul                     hi                    Hello Mayar how are you           12:56 PM, 25th Jul                     hi                    can I cancel the order           12:56 PM, 25th Jul                     hi                    9681450377           12:56 PM, 25th Jul                     hi                    and  I used my credit what will happend to it           12:57 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           12:59 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:59 PM, 25th Jul                     hi                    take your time           01:01 PM, 25th Jul                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order a
 t the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:08 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:08 PM, 25th Jul                     hi                    so in this case what will happend to my credit           01:08 PM, 25th Jul                     hi                    it will return to my account           01:09 PM, 25th Jul                     hi                    ?           01:09 PM, 25th Jul                   mayar                   Yes after canceling the order the amount will be returned back  to you           01:13 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:15 PM, 25th Jul                   mayar                   It w
 as a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900617