Subject: Ticket Assigned - Conversation with omnia
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 08:52:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omnia omnia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omnia Bot:  Hi Omnia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  2103156130 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01154518440            12:42 PM, 25th Jul                     omnia                    Sure           12:42 PM, 25th Jul                   mayar                   Hi Omnia  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:42 PM, 25th Jul                     omnia                    Hi mayar           12:43 PM, 25th Jul                     omnia                    I'm from Egypt actually           12:43 PM, 25th Jul                     omnia                    I made an order today and I paid by my visa           12:43 PM, 25th Jul                     omnia                    But I was sent a massage that the order was not processed and i should pay cash           12:44 PM, 25th Jul                     omnia                    Although the money was taken from my bank account           12:44 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           12:45 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:45 PM, 25th Jul                     omnia                    Sure           12:46 PM, 25th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (2103156129) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 2103156130).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:48 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:48 PM, 25th Jul                     omnia                    So that's mean that the payment was successful and I will receive the order?           12:49 PM, 25th Jul                   mayar                   Yes right and it will be delivered asap           12:50 PM, 25th Jul                     omnia                    Ok thank you dear ❤️           12:50 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900470