Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 08:34:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation minto alappat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  minto alappat Bot:  Hi Minto Alappat ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6330459401 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0576629104            12:26 PM, 25th Jul                   mayar          
          Hi Minto Alappat  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:26 PM, 25th Jul                     minto alappat                    i placed an order on 17 th of this month           12:27 PM, 25th Jul                     minto alappat                    and its still in processing           12:27 PM, 25th Jul                     minto alappat                    because of showing long delivery date i chpse click and collect so i can get my shipment early           12:27 PM, 25th Jul                     minto alappat                    its been more than a week still no updates on my order           12:28 PM, 25th Jul                     minto alappat                    Order #6330459401           12:28 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           12:29 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to c
 heck your order details?           12:29 PM, 25th Jul                     minto alappat                    oksy           12:29 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:32 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:32 PM, 25th Jul                     minto alappat                    no thank you           12:33 PM, 25th Jul                     minto alappat                    thats all for now           12:33 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:33 PM, 25th Jul                     minto alappat       
              you too           12:33 PM, 25th Jul                     minto alappat                    bye           12:33 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900394