Subject: Ticket Assigned - Conversation with hai
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 08:32:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567316153            12:15 PM, 25th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:16 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           12:16 PM, 25th Jul                     hai                    Hai
  Mayar ,i returned an item to your sharjah city center al wahda road           12:16 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           12:16 PM, 25th Jul                     hai                    i didnt give any account number or he collected any information           12:16 PM, 25th Jul                     hai                    i dont have order number only bill i have copy           12:17 PM, 25th Jul                   mayar                   Did you buy the item from the store ?           12:17 PM, 25th Jul                     hai                    yes           12:18 PM, 25th Jul                     hai                             12:18 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           12:19 PM, 25th Jul                   mayar                   Kindly head to the same store to get your refund           12:19 PM, 25th Jul 
                   mayar                   Is there anything else i can help you with?&nbsp;           12:19 PM, 25th Jul                     hai                    all the items on that materials were defected           12:19 PM, 25th Jul                     hai                             12:19 PM, 25th Jul                     hai                    sample for other for same which i returned           12:19 PM, 25th Jul                     hai                    tha manager of the store is not good and tlaking harsh           12:20 PM, 25th Jul                     hai                    even to ladies           12:20 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           12:21 PM, 25th Jul                   mayar                   Kindly head to the same store to get your refund           12:21 PM, 25th Jul                     hai                    he is saying he will re stich and give the same back he cant refd      
      12:21 PM, 25th Jul                     hai                    i have returened the material to the store and he gave one mobile number to me but it is switched off           12:21 PM, 25th Jul                     hai                    can you help to refund the amount to my account ,AS i doont want to visit there again           12:22 PM, 25th Jul                     hai                             12:23 PM, 25th Jul                     hai                    The orginal bill is with the Manager of that store Mr. Mohammed is his name he  told           12:23 PM, 25th Jul                     hai                    can you help           12:24 PM, 25th Jul                   mayar                   We sincerely apologize for any inconvenience caused, . I would be happy to help you but the store must be visited by you to provide them with the details then our team will be happy to help you           12:25 PM, 25th Jul                   mayar                   Is there anything els
 e i can help you with?&nbsp;           12:25 PM, 25th Jul                     hai                    can you provide a online complaint number or ticket           12:26 PM, 25th Jul                     hai                    the service and respond was very poor           12:26 PM, 25th Jul                     hai                    only on that store           12:26 PM, 25th Jul                     hai                    i was a regular customer to SPLASH           12:26 PM, 25th Jul                   mayar                   You can contact us on ( 800-775274)           12:29 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:29 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:31 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpd
 esk/tickets/2900385