Subject: Ticket Assigned - Conversation with ashton
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 08:10:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashton ashton                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashton Bot:  Hi Ashton ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554566146            12:04 PM, 25th Jul                   mayar                   Hi Ashton,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:04 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           12:05 PM, 25th Jul                     ashton          
           I would like to inquire regarding my refund           12:05 PM, 25th Jul                   mayar                   Could you please share your order number so that I can assist you further?           12:06 PM, 25th Jul                     ashton                    9678051168           12:07 PM, 25th Jul                   mayar                   Thank you for providing us with this details&nbsp;           12:07 PM, 25th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:08 PM, 25th Jul                     ashton                    Sure           12:08 PM, 25th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (AED 38.5 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed t
 o checkout Step 5 - Select the my credit as a payment option           12:09 PM, 25th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (AED5.60) on (7/21/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:09 PM, 25th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:09 PM, 25th Jul                     ashton                    No           12:10 PM, 25th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:10 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2900313