Subject: Ticket Assigned - Conversation with norman marqueda
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 16:15:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with norman marqueda norman marqueda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  norman marqueda Bot:  Hi Norman Marqueda ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555832918            07:48 PM, 24th Jul                   mayar                   Hi Norman Marqueda  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:49 PM, 24th Jul                     norman marqueda                    Hi Mayar           07:50 PM, 24th Jul                     norman marqueda                    Good evening           07:50 PM, 24th Jul                     norman marqueda                    I have some items to refund from my online order  which i received last jul 10           07:50 PM, 24th Jul                     norman marqueda                    I went to your centerpoint store in salmiya opposite alfanar mall           07:51 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           07:51 PM, 24th Jul                     norman marqueda                    But they refused it as they said its home center items           07:51 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           07:52 PM, 24th Jul                     norman marqueda                    Eckwt306510           07:52 PM, 24th Jul                   mayar                   The order number starts with           07:53 PM, 24th Jul                   mayar                   The order number starts with           07:53 PM, 24th Jul                   mayar                   8           07:53 PM, 24th Jul                   mayar                   including 10 digits           07:54 PM, 24th Jul                     norman marqueda                    8276648064           07:54 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:54 PM, 24th Jul                   mayar                   Kindly check this number again           07:57 PM, 24th Jul                     norman marqueda                    Sorry 8276448064           07:58 PM, 24th Jul                   mayar                   The order can be returned whiten 14 days only that is they refused to receive it           08:00 PM, 24th Jul                   mayar                   Today is the fifteenth day           08:01 PM, 24th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           08:01 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:01 PM, 24th Jul                     norman marqueda                    I received it on jul 10, so it’s still 14days           08:01 PM, 24th Jul                     norman marqueda                    I need to refund some items from that           08:01 PM, 24th Jul                     norman marqueda                    Yes hello           08:05 PM, 24th Jul                   mayar                   Today is the fifteenth day           08:06 PM, 24th Jul                   mayar                   but i can create areturn request for you           08:06 PM, 24th Jul                     norman marqueda                    Please           08:06 PM, 24th Jul                   mayar                   Kindly send name of the item           08:06 PM, 24th Jul                     norman marqueda                    Ok a minute           08:07 PM, 24th Jul                     norman marqueda                    Adro Glass droplet bowl 2pcs           08:08 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           08:08 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           08:08 PM, 24th Jul                     norman marqueda                    Adro serving plate 15cm 6pcs           08:08 PM, 24th Jul                     norman marqueda                    Adro serving plate 20cm 6pcs           08:09 PM, 24th Jul                     norman marqueda                    Total 14pcs           08:09 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           08:09 PM, 24th Jul                     norman marqueda                    Thank you for the help           08:10 PM, 24th Jul                   mayar                   A return request has been created for you           08:11 PM, 24th Jul                     norman marqueda                    I received sms already, what do i do next?           08:12 PM, 24th Jul                   mayar                   Our team will contact you whiten 3-5 days to collect it           08:12 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:12 PM, 24th Jul                     norman marqueda                    How do i get my refund please           08:12 PM, 24th Jul                   mayar                   It will be transferred to your bank account           08:12 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:13 PM, 24th Jul                     norman marqueda                    For how many days please after my returned items are collected           08:13 PM, 24th Jul                   mayar                   It will be transferred to your bank account whiten 7-14 days           08:14 PM, 24th Jul                     norman marqueda                    Ok thank u for your help           08:14 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 24th Jul                     norman marqueda                    U too           08:14 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2898612