Subject: Ticket Assigned - Conversation with nora
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 15:52:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nora nora                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nora Bot:  Hi Nora ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504254777            07:46 PM, 24th Jul                     nora                    Ok           07:46 PM, 24th Jul                   mayar                   Hi Nora ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:46 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           07:46 PM, 24th Jul                     nora                    I returned some orders but still didn’t receive my money           07:47 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           07:48 PM, 24th Jul                     nora                    0504254777           07:48 PM, 24th Jul                     nora                    This is my number           07:48 PM, 24th Jul                     nora                    9679826537           07:49 PM, 24th Jul                     nora                    Order number           07:49 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           07:49 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:49 PM, 24th Jul                     nora                    Okay           07:50 PM, 24th Jul                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your           07:50 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           07:51 PM, 24th Jul                     nora                    Perfect thank you           07:51 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:52 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2898534