Subject: Ticket Assigned - Conversation with ibrahimkp
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 15:43:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ibrahimkp ibrahimkp                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ibrahimkp Bot:  Hi Ibrahimkp ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by car
 d - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589756446            07:34 PM, 24th Jul                   mayar                   Hi Ibrahimkp,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:34 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           07:35 PM, 24th Jul                   ma
 yar                   Hi, I'm not getting a response from you. Are we still connected?           07:36 PM, 24th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:37 PM, 24th Jul                     ibrahimkp                    9678347629           07:38 PM, 24th Jul                     ibrahimkp                    Rtrn order 9678347629           07:38 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           07:39 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:39 PM, 24th Jul                     ibrahimkp                    0k           07:39 PM, 24th Jul                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return
  to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           07:41 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           07:41 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:42 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2898491