Subject: Ticket Assigned - Conversation with mohamad yaser
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 14:15:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamad yaser mohamad yaser                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamad yaser Bot:  Hi Mohamad Yaser ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9681168657 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507738442            06:04 PM, 24th Jul                   mayar                   Hi Mohamad Yaser  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:04 PM, 24th Jul                     mohamad yaser                    Hello Mayar           06:05 PM, 24th Jul                     mohamad yaser                    in this order 9681168657           06:05 PM, 24th Jul                     mohamad yaser                    1 item cancelled           06:05 PM, 24th Jul                     mohamad yaser                    but when im checking it its showing there is 5 in stock           06:06 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:06 PM, 24th Jul                     mohamad yaser                    ok take your time           06:06 PM, 24th Jul                   mayar                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue. ​           06:10 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:10 PM, 24th Jul                     mohamad yaser                    okay no issue           06:12 PM, 24th Jul                     mohamad yaser                    No thats all, thank you           06:12 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:15 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2898100