Subject: Ticket Assigned - Conversation with my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 13:59:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  helo can i return my items i order,i got my order yesterday but the size cannot fit to me Bot:  Please enter your name Customer:  my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a Bot:  Hi My Name Is Saniata Galanza Butmy Husband Can Recieve Yesterday His Name Is Victor Galanza A ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501501446            05:39 PM, 24th Jul                   mayar                   Hi Saniata  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:39 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    What will i do to return the items and refund my money.           05:40 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:40 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Can i come to the nearest centerpoint to return the items and refund my money the nearest centerpoint here in jeddah is thalia branch.           05:42 PM, 24th Jul                   mayar                   Did you order online           05:42 PM, 24th Jul                   mayar                   ?           05:42 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Yup i ordered in online.           05:43 PM, 24th Jul                   mayar                   or bought it from the store ?           05:43 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           05:43 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Order number is 6331133319           05:44 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    I bought online only.           05:45 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           05:45 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:45 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Can i return and refund to the nearest centerpoint or no.           05:46 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Yup ok.           05:46 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Five items that i ordered.           05:46 PM, 24th Jul                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/sa/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any splashfashion store .  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any splashfashion store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:47 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:47 PM, 24th Jul                   mayar                   You can return it at any store and get the amount           05:48 PM, 24th Jul                   mayar                   Is there anything else i can help you with?           05:48 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:50 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    So is it ok to go the nearest store and i will return and refund the money so that i will go today.           05:50 PM, 24th Jul                   mayar                   Yes it is ok           05:50 PM, 24th Jul                   mayar                   You can return it at any store and get the amount           05:50 PM, 24th Jul                   mayar                   Is there anything else i can help you with?           05:50 PM, 24th Jul                     my name is saniata galanza butmy husband can recieve yesterday his name is victor galanza a                    Ok when i go to the centerpoint today,what will i do first and were station i will to assist me for this item. In the cashier or exchange returns station.           05:54 PM, 24th Jul                   mayar                   Only provide our team with the order number and they will return it           05:56 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:56 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2898027