Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 13:39:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sonal                    Bot:  Hi again! Bot:  Please enter your name Customer:  sonal Bot:  Hi Sonal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9680146994 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:33 PM, 24th Jul                   mayar                   Hi Sonal ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:34 PM, 2
 4th Jul                     sonal                    Hi           05:34 PM, 24th Jul                     sonal                    Whats the status of my order           05:34 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:35 PM, 24th Jul                     sonal                    Yes           05:36 PM, 24th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:36 PM, 24th Jul                     sonal                    Ok           05:36 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 24th Jul                   
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