Subject: Ticket Assigned - Conversation with alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 12:50:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471733057 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336009704 Bot:  Please wait while we transfer you to an agent Agent:  Hi Alaa, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  hello , i wanted to ask am i able to go get my order by myself from the shop however i chose home delivery? Agent:  Unfortunately, we'll only be able to make changes to your order before it has been processed. Customer:  oh i see Customer:  okay thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  can i talk to cuatomer service? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471929385 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Alaa, Good Evening! Thank you for contacting us. My name is Nikhil. Agent:  We can see that you are contacting us for the Order ID 7471929385. Agent:  As per the system, we can see that the order id 7471929385 was placed on June 21 and it takes 2-3 business days for the delivery to the store. Agent:  You will be notified once the order is ready for collection at the store. Agent:  Is there anything else we may assist you with? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi,  Alaa Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  hello i have requested for returning this order 7471733057and i got notification from aramex that they assigned courier to pick it up but then i got notification that the returning request has been cancelled can you please check it? Customer:  i need to return it before i travel Customer:  7471733057 Agent:  It will just take a moment to go through the details – Can you allow me for that ? Customer:  yes sure Agent:  as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success 97336009704 Customer:  i didnt get a call Customer:  was that yesterday? Customer:  cant i brong it to any branch by myself? Customer:  *bring Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp; Agent:  Is there anything else I can assist you with today? Customer:  yes can i bring it ? Customer:  i should return it Customer:  or is there any other courier ? Agent:  As promised, Will be updating you within 24 hours on Your email ID Agent:  Is there anything else I can assist you with today? Customer:  no thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:39 PM, 24th Jul                   mayar                   Hi Alaa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:39 PM, 24th Jul                     alaa                    hello i have returned the item of order number 7471733057 since long time ago and i wanna know if uou refunded me or not           04:39 PM, 24th Jul                     alaa                    does this info show on your system!           04:40 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           04:41 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:41 PM, 24th Jul                     alaa                    yes sure           04:41 PM, 24th Jul                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            04:47 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:47 PM, 24th Jul                     alaa                    no thankyou           04:47 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2897725