Subject: Ticket Assigned - Conversation with bincy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 12:49:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bincy bincy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bincy Bot:  Hi Bincy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  88888001212020210721 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527812559            04:22 PM, 24th Jul                     bincy                    K           04:22 PM, 24th Jul                   mayar                   Hi Bincy ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:24 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           04:24 PM, 24th Jul                     bincy                    I haven’t received my order           04:24 PM, 24th Jul                     bincy                    88888001212020210721           04:25 PM, 24th Jul                     bincy                    2 times delivery failed due to holidays           04:25 PM, 24th Jul                   mayar                   Order number starts with 9           04:26 PM, 24th Jul                   mayar                   including 9 digits           04:26 PM, 24th Jul                     bincy                             04:27 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:29 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           04:29 PM, 24th Jul                     bincy                    K           04:29 PM, 24th Jul                     bincy                    Hlo           04:34 PM, 24th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971527812559)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:36 PM, 24th Jul                     bincy                    So when I can expect           04:37 PM, 24th Jul                   mayar                   Our team will contact you on (+971527812559) to deliver your order  ​We will contact them to deliver it asap           04:39 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:39 PM, 24th Jul                     bincy                    Hlo           04:41 PM, 24th Jul                     bincy                    When I can expect           04:41 PM, 24th Jul                   mayar                   Our delivery team will contact you the exact time           04:46 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:46 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2897716