Subject: Ticket Assigned - Conversation with jinith
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 09:44:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jinith jinith                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jinith Bot:  Hi Jinith ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507219369            01:33 PM, 24th Jul                   mayar                   Hi Jinith ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:34 PM, 24th Jul                     jinith                    Hi           01:34 PM, 24th Jul                     jinith                    Hi, i had requested for a return of a product           01:34 PM, 24th Jul                     jinith                    The status says retyrn in process but noone has come to collect the package.. nor jave i beem contacted           01:35 PM, 24th Jul                   mayar                   Could you please share your order number so that I can assist you further?           01:35 PM, 24th Jul                     jinith                    We’ve received your return request.  Hi Jinith Joy, thank you for getting in touch with us. Here’s how your return 1001167605 for order 9677439480 will work.Our delivery partner will pick up your return in around 2-5 business days.           01:36 PM, 24th Jul                     jinith                    9677439480           01:36 PM, 24th Jul                     jinith                    Hello           01:37 PM, 24th Jul                   mayar                   Thank you for providing us with this details&nbsp;           01:37 PM, 24th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:37 PM, 24th Jul                     jinith                    Ok           01:38 PM, 24th Jul                   mayar                    We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971507219369)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              01:38 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:38 PM, 24th Jul                     jinith                    When will it be collected ?           01:39 PM, 24th Jul                     jinith                    Also please explain the refund amount           01:40 PM, 24th Jul                     jinith                    Thw product is 45 aed.. but refund to my card has been stated as 37Aed           01:41 PM, 24th Jul                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           01:42 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:42 PM, 24th Jul                     jinith                    Ok alright           01:43 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2896807