Subject: Ticket Assigned - Conversation with thomas
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 09:14:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thomas thomas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thomas Bot:  Hi Thomas ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0097455147423            01:03 PM, 24th Jul                     thomas                    We bought a 2 piece from barwa village max           01:04 PM, 24th Jul            
          thomas                    So my question is can i return to any other store           01:05 PM, 24th Jul                   mayar                   Hi Thomas  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:05 PM, 24th Jul                     thomas                    Hello mayar           01:05 PM, 24th Jul                   mayar                   It should be returned at the same store           01:06 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:06 PM, 24th Jul                     thomas                    I bought a dress from barva village max qatar           01:07 PM, 24th Jul                     thomas                    But it doesn't fit me           01:07 PM, 24th Jul                     thomas                    So my question is can i return to any other max outlets in qatar           01:07 PM, 24th Jul                   mayar           
         It should be returned at the same branch           01:08 PM, 24th Jul                   mayar                   Is there anything else i can help you with?           01:10 PM, 24th Jul                     thomas                    But in your website its mentioned that we can return clothes between stores           01:10 PM, 24th Jul                     thomas                    Is it compulsory that we should return t           01:10 PM, 24th Jul                     thomas                    In the same store?           01:10 PM, 24th Jul                   mayar                   Some stores does not accept to return it so you can check with the nearest store           01:12 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:13 PM, 24th Jul                     thomas                    Ok thanks           01:14 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you 
 for shopping with us.  Have a wonderful day.           01:14 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2896703