Subject: Ticket Assigned - Conversation with hello momin here
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Jul 2021 08:41:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello momin here hello momin here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello momin here Bot:  Hi Hello Momin Here ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9680151693 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509097894            12:23 PM, 24th Jul                     hello momin here                    Ask them to cal me           12:23 PM, 24th Jul                     hello momin here                    Call me           12:23 PM, 24th Jul                   mayar                   Hi Momin,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:23 PM, 24th Jul                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           12:24 PM, 24th Jul                   mayar                   We are from chat team we do not make calls so please tell me how may i help you ?           12:25 PM, 24th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:25 PM, 24th Jul                     hello momin here                    Hi           12:26 PM, 24th Jul                     hello momin here                    I have not received either any msg nor any email for my order           12:26 PM, 24th Jul                     hello momin here                    While placing my order           12:26 PM, 24th Jul                     hello momin here                    It’s was shown that - within 2-3 working days will gonna receive it from store           12:27 PM, 24th Jul                     hello momin here                    But it’s a more then a week           12:27 PM, 24th Jul                     hello momin here                    I haven’t received anything           12:27 PM, 24th Jul                     hello momin here                    And on App it’s showing invalid URL for my order           12:27 PM, 24th Jul                     hello momin here                    Why???           12:28 PM, 24th Jul                   mayar                   It takes 2-3 days but the problem that the amount was not transferred from your bank so kindly contact them and ask them to transfer the amount then we will be able to get  your order ready           12:29 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:29 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 PM, 24th Jul                     hello momin here                    An Amount is already deducted from my credit card           12:31 PM, 24th Jul                   mayar                   could you share you bank statement please ?           12:31 PM, 24th Jul                     hello momin here                    I need to download it           12:32 PM, 24th Jul                     hello momin here                    Pls ask your account department as well to double check           12:32 PM, 24th Jul                   mayar                   Now problem take your time then contact us again we will be happy to help you           12:33 PM, 24th Jul                     hello momin here                             12:33 PM, 24th Jul                     hello momin here                    I said, ask your accounts department to double check in the record           12:34 PM, 24th Jul                     hello momin here                    Can you see the screenshot           12:35 PM, 24th Jul                   mayar                   Your order was placed successfully but it can not be prepared till we got the amount           12:35 PM, 24th Jul                     hello momin here                    Take your time           12:35 PM, 24th Jul                     hello momin here                    Ask your accounts team           12:36 PM, 24th Jul                     hello momin here                    I’m here waiting for your reply           12:36 PM, 24th Jul                     hello momin here                    I’m not in rush …           12:36 PM, 24th Jul                   mayar                   I saw it  . Your order was already placed successfully but we can not process it  with out getting the amount so Kindly check it with your bank and contact us again . I already checked           12:37 PM, 24th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:39 PM, 24th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2896578