Subject: Ticket Assigned - Conversation with arpit
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 16:33:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arpit arpit                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arpit Bot:  Hi Arpit ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9680414774 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523822426            08:17 PM, 23rd Jul                     arpit                    Ok           08:18 PM, 23rd Jul                   mayar                   Hi Arpit,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:18 PM, 23rd Jul                     arpit                    Hi Mayar           08:18 PM, 23rd Jul                     arpit                    I have a return request for this order number 9680414774for some selected items due to big size           08:19 PM, 23rd Jul                     arpit                    But I need only the exchange not refund is it possible.           08:19 PM, 23rd Jul                     arpit                    1001189682 this is my return request number but for the return items I need one size small only is that possible?           08:20 PM, 23rd Jul                     arpit                    Hello?           08:23 PM, 23rd Jul                   mayar                   Thank you for providing us with this details&nbsp;           08:24 PM, 23rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           08:24 PM, 23rd Jul                     arpit                    Ok           08:24 PM, 23rd Jul                   mayar                   Thank you for shopping with us.   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any splashfashion store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:31 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:31 PM, 23rd Jul                     arpit                    Yes           08:31 PM, 23rd Jul                     arpit                    I don't need refund           08:31 PM, 23rd Jul                     arpit                    I need exchange for the same t shirts one size smaller than what I received           08:32 PM, 23rd Jul                   mayar                   For sorry we do not have exchange policy           08:32 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:32 PM, 23rd Jul                     arpit                    No thanks           08:32 PM, 23rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           08:33 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2895009