Subject: Ticket Assigned - Conversation with saumya j g
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 16:32:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saumya j g saumya j g                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saumya j g Bot:  Hi Saumya J G ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9680341385 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551874778            08:17 PM, 23rd Jul                     saumya j g                    Ok           08:17 PM, 23rd Jul                   mayar                   Hi Saumya J G  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:18 PM, 23rd Jul                     saumya j g                    Good evening           08:18 PM, 23rd Jul                     saumya j g                    My order is not yet delivered..sgowing the status undeliverable? Why?           08:19 PM, 23rd Jul                     saumya j g                    Nobody even call me if they cant reach me..also to the same address i have revieved order before ? But why now they cant deliver?           08:20 PM, 23rd Jul                     saumya j g                    Are u there?           08:21 PM, 23rd Jul                   mayar                   Thank you for providing us with this details&nbsp;           08:22 PM, 23rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           08:22 PM, 23rd Jul                     saumya j g                    Sure           08:22 PM, 23rd Jul                   mayar                   Thank you for getting in touch with us. ​ We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971551874778)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           08:25 PM, 23rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:31 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2895002