Subject: Ticket Assigned - Conversation with reshmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 15:29:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reshmi reshmi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reshmi Bot:  Hi Reshmi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333728659            07:18 PM, 23rd Jul                   mayar                   Hi Reshmi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:19 PM, 23rd Jul                     reshmi                    I just cancelled my order and the refund was not credited to my card, i am seeing it in online credit instead. Why?           07:19 PM, 23rd Jul                   mayar                   Could you please share your order number so that I can assist you further?           07:19 
 PM, 23rd Jul                     reshmi                    Ya           07:20 PM, 23rd Jul                     reshmi                    7480897470           07:21 PM, 23rd Jul                   mayar                   Thank you for providing us with this details&nbsp;           07:21 PM, 23rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:21 PM, 23rd Jul                     reshmi                    Yes           07:21 PM, 23rd Jul                   mayar                   We would like to inform you that we have processed the refund of amount (9.84 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment optio           07:23 PM, 23rd Jul                   mayar                   Is there any
 thing else i can help you with?&nbsp;           07:23 PM, 23rd Jul                     reshmi                    Can i use the online credit to shop in store?           07:24 PM, 23rd Jul                     reshmi                    There??           07:26 PM, 23rd Jul                     reshmi                    Can i use the online credit to shop in store?           07:26 PM, 23rd Jul                   mayar                   No it should be used on the website only           07:26 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           07:27 PM, 23rd Jul                     reshmi                    Ok           07:27 PM, 23rd Jul                     reshmi                    That's all           07:27 PM, 23rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:28 PM, 23rd Jul                                          View con
 versation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2894828