Subject: Ticket Assigned - Conversation with laila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 13:01:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laila laila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laila Bot:  Hi Laila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9678484135 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00000000000            04:54 PM, 23rd Jul                   mayar                   Hi Laila,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:55 PM, 23rd Jul                     laila                    Hi Mayar!!  I would like to know why my Shukran points aren’t updated in the app?           04:56 PM, 23rd Jul                   mayar                   We sincerely apologize for any inconvenience however, as we can check the following order: (9678484135) has been delivered to you on (7/14/21 ). Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.   We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.            04:57 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:57 PM, 23rd Jul                     laila                    Also when I try to claim my points by entering the order number, it says that the number is incorrect.           04:58 PM, 23rd Jul                   mayar                   We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.           04:59 PM, 23rd Jul                     laila                    Alright thank you.           05:00 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:00 PM, 23rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 23rd Jul                     laila                    No that’s all. Thank you.           05:00 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2894348