Subject: Ticket Assigned - Conversation with hello
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 12:08:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:58 PM, 23rd Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:58 PM, 23rd Jul                   mayar                   Could you please share your order number so that I can assist you further?           04:00 PM, 23rd Jul                     hello                    Hello 96747           04:00 PM, 23rd Jul                     hello                    Sorry           04:00 PM, 23rd Jul           
         mayar                   Could you please share your order number so that I can assist you further?           04:00 PM, 23rd Jul                     hello                    9674791486           04:01 PM, 23rd Jul                   mayar                   Thank you for providing us with this details&nbsp;           04:01 PM, 23rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:01 PM, 23rd Jul                     hello                    I have two questions regarding this order           04:01 PM, 23rd Jul                   mayar                   Go ahead please           04:01 PM, 23rd Jul                   mayar                   How may i help you regarding this order           04:01 PM, 23rd Jul                   mayar                   ?           04:02 PM, 23rd Jul                     hello                    First I have received a card with discount 50 AED but unfortunately I lost it could yo
 u resend me the code please?           04:02 PM, 23rd Jul                   mayar                   Is it expired ?           04:02 PM, 23rd Jul                   mayar                   can you share a screenshot of that code ?           04:03 PM, 23rd Jul                     hello                    Not expired yet           04:03 PM, 23rd Jul                     hello                    But I lost the card           04:03 PM, 23rd Jul                     hello                    I lost it           04:03 PM, 23rd Jul                   mayar                   For sorry our team will not be able to help you regarding that issue now we don not have vouchers  it was Eid offers now we don`t have           04:05 PM, 23rd Jul                   mayar                   We sincerely apologize for any inconvenience caused,           04:05 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           04:05 PM, 23rd Jul                     
 hello                    No I just need to know if you can resend me the discount code or not available?           04:05 PM, 23rd Jul                   mayar                   For sorry no we can not           04:06 PM, 23rd Jul                     hello                    Ok           04:06 PM, 23rd Jul                     hello                    Thanks           04:06 PM, 23rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2894188