Subject: Ticket Assigned - Conversation with angelyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 11:53:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angelyn angelyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  angelyn Bot:  Hi Angelyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6330769658 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583824600            03:35 PM, 23rd Jul                   mayar                   Hi Angelyn  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:36 PM, 23rd Jul                     angelyn                    Hi Mayar           03:36 PM, 23rd Jul                     angelyn                    I would like to followup on my order           03:36 PM, 23rd Jul                     angelyn                    I paid via credit card on Sunday July 18           03:37 PM, 23rd Jul                     angelyn                    Order #6330769658           03:38 PM, 23rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:38 PM, 23rd Jul                     angelyn                    Sure           03:38 PM, 23rd Jul                   mayar                   It takes 3-5 working days to be ready at the store our team will contact you once it is ready           03:39 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:39 PM, 23rd Jul                     angelyn                    It’s now 6 days since I ordered           03:40 PM, 23rd Jul                     angelyn                    What’s taking so long           03:40 PM, 23rd Jul                   mayar                   We will try our best to deliver it asap but normally it takes 3-5 days           03:44 PM, 23rd Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:44 PM, 23rd Jul                     angelyn                    It’s supposed to be picked up in store           03:46 PM, 23rd Jul                     angelyn                    Thanks for helping. But it’s been 6 days already for only 2 items           03:47 PM, 23rd Jul                     angelyn                    Usually I would receive a pickup confirmation within 3 days.           03:47 PM, 23rd Jul                     angelyn                    Can I please at least get a valid reason why it took this long?           03:49 PM, 23rd Jul                   mayar                   Sorry for being late but our team had Eid holiday on those days           03:52 PM, 23rd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2894154