Subject: Ticket Assigned - Conversation with dana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Jul 2021 11:16:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dana dana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dana Bot:  Hi Dana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8279411592 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594023655            03:06 PM, 23rd Jul                   mayar              
      Hi Dana,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 23rd Jul                     dana                    Hi           03:06 PM, 23rd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:07 PM, 23rd Jul                     dana                    Ok           03:07 PM, 23rd Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (8279411592) was not successfully placed. As we can see the amount was deducted from your (8279411616), we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.           03:09 PM, 23rd Jul                     dana                    But it didnt return           03:10 PM, 23rd Jul                     dana                    I didnt rec
 ieve the money           03:11 PM, 23rd Jul                   mayar                   When did you return it ?           03:12 PM, 23rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:14 PM, 23rd Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:15 PM, 23rd Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:16 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2894059