Subject: Ticket Assigned - Conversation with ashraf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Jul 2021 13:22:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashraf ashraf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashraf Bot:  Hi Ashraf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4850294069 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4580294069 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please
  enter your number Customer:  0097433636427            05:06 PM, 20th Jul                   mayar                   Hi Ashraf ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:06 PM, 20th Jul                     ashraf                    Hi Mayar, I've placed an order without signing in as guest           05:07 PM, 20th Jul                     ashraf                    Now I've realised that I ordered the wrong shirt size and would require an XL version of the same.           05:07 PM, 20th Jul                     ashraf                    The current order shirt size is M. I would like to change that to XL.           05:08 PM, 20th Jul                   mayar                   Do you want me to cancel your order ?           05:08 PM, 20th Jul                     ashraf                    Would you be able to help me out?           05:08 PM, 20th Jul                   mayar                   For sorry the order can not be modified
  after placing it           05:08 PM, 20th Jul                     ashraf                    Is that the only option?           05:09 PM, 20th Jul                     ashraf                    Modification cannot be done?           05:09 PM, 20th Jul                     ashraf                    Okay, in that case please help me cancel it           05:09 PM, 20th Jul                   mayar                   For sorry it can not be           05:09 PM, 20th Jul                   mayar                   You can return the item after receiving it           05:10 PM, 20th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:10 PM, 20th Jul                     ashraf                    I don't want it delivered. So please cancel this order so that I can place another one.           05:11 PM, 20th Jul                     ashraf                    Mayar, Remember I don't have an account with Max. I used check out as Guest option. Plea
 se don't make the shopping experience hard for me.           05:12 PM, 20th Jul                   mayar                   Your order has been canceled           05:12 PM, 20th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:13 PM, 20th Jul                     ashraf                    Okay, is there a confirmation number for cancellation from your end?           05:13 PM, 20th Jul                     ashraf                    Hello?           05:14 PM, 20th Jul                   mayar                   Yes you will receive an email           05:15 PM, 20th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:15 PM, 20th Jul                     ashraf                    When will I receive the refund to my card?           05:16 PM, 20th Jul                   mayar                   It takes 7-14 days to be refunded           05:18 PM, 20th Jul                   mayar  
                  Is there anything else i can help you with?&nbsp;           05:18 PM, 20th Jul                     ashraf                    All right. It's all good. Thanks!           05:20 PM, 20th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:22 PM, 20th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2886834