Subject: New Reply Received - online purchase failed.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Jul 2021 10:33:25 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  online purchase failed.  Ticket comment <div dir="ltr">
hii thank you again for you response. <div><br></div>
<div>the amount was deducted from my account 2 times. and i confirmed with bank, and they gave transaction reference numbers also. could you please check with the transaction numbers. </div>
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<div style="-webkit-text-size-adjust: auto">transaction number 1:   <b><a dir="ltr" rel="noreferrer">119570005034</a></b>
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<div style="-webkit-text-size-adjust: auto">transaction number 2:   <b><a dir="ltr" rel="noreferrer">119580005644</a></b>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 20-Jul-2021, at 1:18 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div>​Hi Raheesh,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8278760098) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8278760274).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2862309