Subject: Ticket Assigned - Conversation with abdul basith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Jul 2021 14:39:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul basith abdul basith                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul basith Bot:  Hi Abdul Basith ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6330648707 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503821715            06:10 PM, 19th Jul                   
   abdul basith                    Still waiting           06:16 PM, 19th Jul                   mayar                   Hi Abdul Basith  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:19 PM, 19th Jul                     abdul basith                    Still waiting for the order           06:20 PM, 19th Jul                     abdul basith                    We ordered for the eid occasion as tomorrow is eid           06:21 PM, 19th Jul                   mayar                   It will take 3-5 days to be ready at the store our team will contact you once it is ready           06:25 PM, 19th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:25 PM, 19th Jul                     abdul basith                    I ordered 2 days before not yet ready           06:27 PM, 19th Jul                     abdul basith                    As i said it is ordered for eid occasion then wh
 at is the benefit of ordering online           06:28 PM, 19th Jul                     abdul basith                    And this is pickup order not even delivery order           06:28 PM, 19th Jul                   mayar                   It will take 3-5 days to be ready at the store our team will contact you once it is ready           06:29 PM, 19th Jul                   mayar                   We will try our best to deliver it asap           06:29 PM, 19th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:29 PM, 19th Jul                     abdul basith                    If you can help please do help with my order before eid           06:30 PM, 19th Jul                   mayar                   I will be happy to help you but it is our policy           06:31 PM, 19th Jul                     abdul basith                    What policy?           06:31 PM, 19th Jul                   mayar                   That the order 
 takes 3-5 days to be ready at the store           06:32 PM, 19th Jul                     abdul basith                    you should help your customers           06:32 PM, 19th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           06:32 PM, 19th Jul                     abdul basith                    While ordering it said 2 working day now you are saying 3-5 days           06:33 PM, 19th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           06:34 PM, 19th Jul                   mayar                   We will try our best to deliver it asap           06:34 PM, 19th Jul                   mayar                   We will update our website           06:35 PM, 19th Jul                     abdul basith                    I am really disappointed           06:35 PM, 19th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           06:36
  PM, 19th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:36 PM, 19th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2884205